FAQ


My account

How do I create a customer account?

Please visit the My Account page to create an account. From there you will need to enter your personal information, including your email address, billing address, and delivery address. Be sure to verify all information before saving it. When logged into your account, you can view your order history, change your password, and update your billing and delivery addresses.

How do I update my customer account information?

Login to your customer account. Once logged into your account, you can update your personal information, your billing and delivery address, as well as your newsletter subscriptions.

I forgot my password, what can I do?

If you cannot login, please go to the login page and click on Forgot Password and enter your email address. Once you have received the reset email, follow the instructions provided. Remember to check your spam folder if you don’t see it in your Inbox. If you continue to experience difficulties logging in, please send an email to contact@gabplusriel.com.


My order

How do I place an order?

You can place an order directly on the website by selecting the color and size you want of a product from its page and then adding it to the cart. Then follow the steps until payment is confirmed.

Do I have to create a customer account to place an order?

No, you can order as a guest. However, by creating an account, you will be able to place orders without having to fill in your details each time. You will be able to track your deliveries in a few clicks and receive our newsletters.

Can I modify or cancel a confirmed order?

We cannot modify or cancel a confirmed order. However, once the article(s) are delivered, you have a right of withdrawal. Please contact us at contact@gabplusriel.com for any help.

What if I can't place an order?

Please send an email to contact@gabplusriel.com and we will be happy to help you place your order.


Payment

Is my payment secure?

All transactions are encrypted for your security. The authorization servers are then checked in order to verify the payment data and to combat abuse and fraud. SSL encryption technology ensures the security of the data you enter during the banking transaction.

What forms of payment are accepted?

We accept payment by bank cards (all bank cards are accepted) and PayPal.


Delivery & Return

What are the delivery times?
  • Standard delivery in mainland France (including Corsica), Monaco and Andorra : 2 to 3 working days
  • Standard delivery in the European Union : 3 to 5 working days
  • Express delivery to the rest of the world : 3 to 6 working days
How can I track my order?

As soon as your order is shipped from our warehouse, you will receive an email with your parcel tracking number.

You can consult the progress of the delivery at any time on the UPS site with the tracking number sent to you previously in your shipping email.

Where can I receive my order?

We deliver to the address of your choice (home, business address, etc.).

How much is delivery?

The delivery costs are fixed and set as follows:

  • Delivery to France: 10 €
  • Delivery to Europe: 15 €
  • Delivery to Monde: 20 €
How can I make a return?

If you wish to make a return, please contact us at contact@gabplusriel.com

The “return” shipping costs are the responsibility of the buyer. Items can be returned within 14 days from the date the package is received. Returns cannot be made in store.

What should I do if I receive a defective or incorrect item?

Please contact GAB+RIEL customer service by email at the following address: contact@gabplusriel.com. You will need to specify your order number and send us a photo of the defective or incorrect item so that we can inform you of the steps to be taken as soon as possible.

What if I receive an item that does not match my order?

Please contact GAB+RIEL customer service by email at the following address: contact@gabplusriel.com. You will need to specify your order number and send us a photo of the defective or incorrect item so that we can inform you of the steps to be taken as soon as possible.

What should I do if an item is missing from my order?

Please contact GAB+RIEL customer service by email at the following address: contact@gabplusriel.com


Products & Stock

I am looking for a product that is not on the website?

The website presents our current collections. If you cannot find the product you are looking for, please contact contact@gabplusriel.com with the link or information about the product you are looking for, and we will do our best to help you.

What if an item I want to buy is out of stock?

Stock is limited and items tend to sell very quickly. You can nevertheless subscribe to the stock alert by clicking on the size that is out of stock. You will then be alerted by email when the product is back in stock.

How can I get more information about a product?

You will find general information on the product sheet, including composition, available colors and size. For specific questions, you can contact GAB+RIEL customer service by sending an email to contact@gabplusriel.com.

How do I take care of the items I purchased?

Each item is accompanied by corresponding maintenance instructions. Please follow these instructions carefully. If you have specific questions regarding garment care, please contact us at the following address: contact@gabplusriel.com.


Newsletter

How can I subscribe to the GAB+RIEL newsletter?

You can subscribe to our newsletter from each page of the site through the navigation section at the bottom of the page, or when creating an account. Just click on “Subscribe”. Enter your full name, email address, and country. By subscribing to the GAB+RIEL newsletter, you agree to receive information regarding seasonal product launches, sales, collaborations and events.

How can I unsubscribe from the GAB+RIEL newsletter?

Please note that with the creation of a GAB+RIEL account, you will receive a subscription to the GAB+RIEL newsletters if you check the “Subscribe to newsletter” box. You can unsubscribe from the newsletter by simply clicking on the unsubscribe link at the bottom of the newsletters you receive. You can also unsubscribe from the newsletter through your customer area, by logging into your account and modifying your subscription preferences.

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